All organizations practically need to set objectives because they are vital
in the ongoing of the company’s productions and they focus the organization.
Businesses that have specific aims are usually more successful than those that
don't; because a business with objectives knows what exactly it is trying to
achieve. Objectives can be set in all areas of the business like in the sales
department, production, finance and marketing areas.
An effective way to set objectives is to follow the well known
acronym called SMART. This objective stands for Specific,
Measurable, Achievable, Realistic and Time, but we can also add Evaluation and Relevance further on
calling it the effective SMARTER objectives.
An objective that follows SMART is very well likely to succeed because it is
clear and very well specific so the organization knows exactly what needs to be
achieved. You can tell when it has been achieved, in terms of being measurable
because you have a way to measure completion. A SMART objective is likely to
happen because it is an event that is achievable. Before setting a SMART
objective, relevant factors such as resources and time have to be taken into
account to ensure that it is realistic. Finally the timescale provides a
deadline which helps people focus on the tasks required to achieve the
objective. The timescale element stops people postponing task completion.
The meaning of the SMART objectives are:
Specific – the public relations department has to
clearly define the organization objective so that everybody will know exactly
what the company is trying to accomplish, rather than just flowing with the
production without having a set plan on what exactly needs to be
achieved. Lack of a set plan will result in
an unfavorable production outcome.
Measurable
– the
organization has to be able to measure their progress against the objective
with relative ease. The company has to be more specific and report on activity
specific to the objectives they want to achieve like the activity that is directly
tied to that objective. If a company does not know how it will measure its
objectives, the company can suffer some loses in its production.
Attainable
– the
organization should be able to complete their objectives within a reasonable
amount of time. If its objectives are too far in the future, or too complex, they
should break them down into a shorter-term objective. The company should not be
too over ambitious; they should check that they are able to satisfy their
objectives. One attainable step is to create and share a press release calendar
with their team. Another step is to conduct interviews or press conferences.
Realistic
– the organization should be
honest with their objective setting. They need to be realistic about what they
can achieve by their project deadline. If the organization has historically
sent out one press release a quarter, they should notice if it is realistic to
believe that they can do more or less a month. They should be realistic in
measuring how much they can achieve. They should have enough news to maintain
that pace and have accurate sources which are able to provide information
quickly.
Time- The
organization’s objective should be tied to a date or time. The more specific
they can be with this deadline, the better. This has always been the biggest
wake-up call for most companies. There is often a big gap between when they can
possibly complete a task and when it actually gets done. The company has to use
any task or project management system that encourages them to set deadlines for
tasks and show them overdue tasks. They
should thoroughly be time framed with specific deadlines to be met.
Evaluation- they
should evaluate their objectives before implementation, which is feed forward
control during the operation of the company which is concurrent control, and
after event action which is feedback control.
Relevant- the organizations objectives
should be time framed with specific deadlines to be met.
The first step in developing an effective business communications strategy
is defining their goals and objectives. Organizations, businesses and people
set objectives everyday often without realizing it. If they test their
objectives against the SMART principle, they will increase their chances of
success. Once a SMART objective has been set, the next step is to write a plan
detailing how the objective will be achieved.
Objectives are strategic steps along the way to reaching a goal, and can be
expressed in concrete terms where goals express end-points and ultimate
outcomes. Objectives therefore lay out the plan for achieving a desired
goal, and can be used to measure the progress or determine the efficiency of
the organization’s public relations strategy. When formulating objectives, the
organization should be sure to distinguish between output and impact
objectives. Output objectives relate to production output, while impact
objectives relate to the effect of their public relations activities on the
target audience.
If an organization really wants to improve their performance of public
relations programs, they should implement the SMART objectives and work harder
to attain them for they are very effective. SMART is used in project management
for setting objectives for the project. It’s more than relevant and applicable
to public relations strategy and planning.